Ladies and Gentlemen:
It is with delight that we are writing this letter to you in regards to the superior service we received during our recent move from San Diego to Ogden, Utah on October 1, 2013.
Most of our furnishings are Asian antiques with intricate and delicate details throughout. We realized they were vulnerable but were reassured from the outset by the Oakley Relocation representative, Jim Wilkinson, that our items would receive the gentlest of care. On moving day, the North American driver/team lead, Johnny Rosario again reassured us that we were in very caring hands.
Jim Wilkinson made the statement that “you will be amazed at how respectfully and carefully the movers are… they are professionals.” That statement proved true!
From our first encounter with Jim to the subsequent calls and meetings for advice on packing, Jim was courteous, professional, and thorough. He took time explaining every step of the move and what we needed to do to make the move successful. His attention to detail and professionalism stood out remarkably from the other three moving companies that provided estimates for our move. Jim provides excellent customer service.
When moving day arrived, Johnny Rosario and his team (Fernando Dominguez, and Dean Keaton) showed up precisely as scheduled, friendly, eager and energetic beyond imagination! Johnny announced that we were all a team and was skilled at providing direction. It was obvious how much respect each of the team had for Johnny and that respectful team included us! We were treated to the same terrific treatment on the delivery end as well.
We are both professionals in senior management and we can spot skilled leadership. We are inspired to write this letter to comment on Johnny’s natural flair for leading in a calm and professional manner. His professionalism, friendly style, reassurance, and ability to manage a stressful situation while putting us at ease are remarkable.
Our move went without a problem from my first phone call to Oakley in San Diego to the final departure of the North American Van from our new home in Ogden.
A sincere “Thank you!” and “Wow!” What an awesome job your company and staff did. Please recognize your movers well. We applaud their dedication. Attached are photos of Johnny and his team during the offload in Ogden. Left to right: Dean Keaton (on ground); Fernando Dominguez; Johnny Rosario; Covis Law (Ogden-based contract mover)
Dr. Pamela Chapman