
Hi Linda,
I have recently used your company to move my furniture from Las Vegas, Nevada to Flemington, New Jersey. I have had the pleasure of dealing with Karen Snyder, one of your agents, who has taken care of the move from the start.
I just wanted to take this opportunity to tell you what a pleasure it has been to work with her. She is professional and courteous and I am sure she goes far beyond her job description to help people. It is quite a stressful experience to move your belongings across the country and as you probably know, many things can go wrong. Karen was right there to assist me with a small glitch and made sure that everything was taken care of quickly and efficiently. Her follow-up is truly impressive. I, too, am in the "client service" area and can appreciate a job well done. I truly can not sing her praises enough!
In this day and age when there are so many people ready to complain, I thought it might make your day to know that you have a wonderful employee in Karen. Every step of the way - from the quote - to the walk through - to the crating - to the actual move, I can honestly say went effortlessly. She even provided her personal cell number over the weekend to ensure that my order would be completed before I had to fly back to NJ. Too little times are people acknowledged for the good things they do. I know that Karen is probably paid according to your company policies but I can assure you she is not paid enough. As far as I am concerned, she went above and beyond what she probably needed to do.
I hope this letter will be put in her file for future consideration when raises come due. Because of her excellence in dealing with my entire move, I would recommend your company very highly to anyone I know who would be making such an extensive move. Peace of mind is a wonderful thing! This may sound silly, but she was so kind and I will miss talking to her when our business finally comes to a close.
Thank you for your attention,
Joan Bracchi