Hi Linda,

I have recently used your company to move my furniture from Las Vegas, Nevada to Flemington, New Jersey.  I have had the pleasure of dealing with Karen Snyder, one of your agents, who has taken care of the move from the start.

I just wanted to take this opportunity to tell you what a pleasure it has been to work with her.  She is professional and courteous and I am sure she goes far beyond her job description to help people.  It is quite a stressful experience to move your belongings across the country and as you probably know, many things can go wrong.  Karen was right there to assist me with a small glitch and made sure that everything was taken care of quickly and efficiently.  Her follow-up is truly impressive.  I, too, am in the "client service" area and can appreciate a job well done.   I truly can not sing her praises enough!

In this day and age when there are so many people ready to complain, I thought it might make your day to know that you have a wonderful employee in Karen.  Every step of the way - from the quote - to the walk through - to the crating - to the actual move, I can honestly say went effortlessly.  She even provided her personal cell number over the weekend to ensure that my order would be completed before I had to fly back to  NJ.  Too little times are people acknowledged for the good things they do.  I know that Karen is probably paid according to your company policies but I can assure you she is not paid enough.   As far as I am concerned, she went above and beyond what she probably needed to do.

I hope this letter will be put in her file for future consideration when raises come due.  Because of her excellence in dealing with my entire move, I would recommend your company very highly to anyone I know who would be making such an extensive move.  Peace of mind is a wonderful thing!  This may sound silly, but she was so kind and I will miss talking to her when our business finally comes to a close.

Thank you for your attention,
Joan Bracchi