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General Questions

Questions & Answers

General Questions

Is Oakley Relocation a licensed mover in all 50 states?

Oakley Relocation is a fully licensed and insured operator, that is registered with the US Department of Transportation. You should check the credentials of any mover at this website www.protectyourmove.gov for more information.

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How can I guarantee a Total Moving Cost prior to signing a contract?

Movers are required by law to deliver your goods for no more than ten percent above the price of a non-binding estimate. This is known as the 110 percent rule.

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How do I get a phone estimate?

Due to the nature of moving services and the complexity of various moves, we require a salesperson to visit the residence or office space in order to provide an accurate quote or estimate.

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What are some typical mover and broker complaints?

• My mover is holding my shipment hostage for more money than he quoted me (in excess of 110% of non-binding estimate).
• My (interstate) mover/broker does not have the required authority from the FMCSA (unauthorized operations).
• My (interstate) mover/broker does not have the required insurance on file with the FMCSA (uninsured operations).
• My mover/broker failed to acknowledge, process and settle my loss and damage within 120 days of receipt.
• My mover/broker does not belong to a dispute settlement to handle loss and damage claims.
• My mover/broker failed to honor agreed pick-up and/or delivery dates without giving proper notice.

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What If My Mover Won't Deliver My Goods?

If you have paid the mover 110% of the non-binding estimate or 100% of the binding estimate and the mover fails to deliver your goods, they have violated the Federal regulations for the protection of household good shippers. You should file a complaint online or call 1-888-DOT-SAFT (1-888-368-7238).

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What If My Mover Increases the Agreed Price?

If the mover increases the price you are not required to pay more than 100% of the binding estimate or 110% of the non-binding estimate. The mover is required to bill any additional charges 30 days after delivery of your goods.

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