Frequently Asked Questions

Frequently Asked Questions

General Questions

Questions & Answers

What should I do to prepare for my move?

A to-do list is a great way to organize your move. Make a list of everything you need to do and when it needs to be done. Now, start with the most urgent tasks and work your way through the list.

How do I get a pre-move estimate?

Oakley Relocation provides customers two options options to obtain an estimate:

1. In-Home Estimate Appointment: Customers may schedule an appointment with a Relocation Consultant for a free in-home estimate. The Relocation Consultant visits the home to assess all of the items that the customer is planning to move and discuss various service options. After the meeting we follow-up with a comprehensive estimate of the total moving cost.

2. Phone or Virtual Appointment: In order to prepare an estimate, an Inside Sales Representative works directly with the customer over the phone. Two options are available: (i) Customers may submit a completed home inventory list; or (ii) Participate in a virtual survey. The video survey utilizes smart technology to inventory the home. After the inventory is finalized and all moving logistics are considered, a moving quote is prepared and emailed to the customer.

How can I guarantee a total moving cost prior to signing a contract?

The Federal Motor Carrier Safety Administration requires moving companies to provide a written estimate. Written moving estimates must outline all charges and include the transit cost, any packing, unpacking or crating services, and any other special moving services requested. Verbal moving estimates are not official moving quotes.

There are two different types of estimates - binding and non-binding. The type of estimate determines how moving charges are calculated:

1. Binding Estimate: Binding estimates guarantee that a customer will not be liable to pay more than the moving estimate amount unless: additional items are added, additional services are requested or necessary, the delivery location changed, or if the load date is revised.

2. Non-Binding Estimate: Non-binding moving estimates must be in writing and with a clear description of the agreed upon services. While it is not a guarantee of the final costs, it should be reasonably accurate. The final charges will be based on the actual weight of the shipment or time utilized for local moves, along with any additional services provided by the mover. The customer is required to pay 110% of the original estimate at the time of delivery with the remaining balance paid after 30 days from delivery.

Review Your Rights and Responsibilities When You Move for more information.

What should I know about moving brokers?

Moving brokers are the “middlemen” in the moving process. Brokers often work from call centers and their primary role is to sell moving services. After a moving broker books a move, it is sold to a service provider. In some cases this creates problems with inaccurate communication, expectations and estimates. The availability of dates, moving resources or pricing may prohibit the broker from accurately sourcing the mover.

It is recommended to avoid the risk and contact a licensed, reputable and insured moving company to handle your move. Verify that your moving company has a DOT number and is registered with FMCSA to engage in interstate transportation of household goods.

In addition, if you are relocating in the state of California, confirm that your mover has an active license with the Bureau of Household Goods and Services. Oakley Relocation has a Household Goods Permit (PUC) with the state of California (MTR# 190480).

You are able to search here if the carrier is certified by the state of California:,35:P35_CARRIER_TYPE:MTR

Learn more about the differences between Moving Companies vs. Brokers.

Is Oakley Relocation a licensed moving company in all 50 states?

Based in San Diego, Oakley Relocation is fully licensed and insured. As an agent for North American Van Lines (US DOT# 070851), our team of executive drivers operates nationwide.

We recommend customers review the credentials of any propsective moving service at:

What is the difference between a Local, Intrastate and Interstate Move?

1. Local Moves: It is considered a local move when the move is within 100 to 150 miles (residence to residence). Local moves are charged on an hourly basis. Please contact our office at 858.602.1010 to inquire about our hourly rates.

2. Intrastate Moves: Moves within the state of California that extend beyond 150 miles are intrastate moves. For example, a move from San Diego to the Bay Area is considered an intrastate move.

3. Interstate Moves: A long distance move between differing states is considered an interstate move. For example, a move from San Diego to Austin is an interstate move.

For intrastate and interstate moves, the cost is based on weight and mileage, with packing charged by the unit. Additional charges may result from services such as packing, crating, unpacking, appliance connection and disconnection, elevator use, shuttles, excessive flights of stairs, long carries or automobile transportation.

Can Oakley Relocation handle cross-country moves?

Yes, Oakley Relocation is a full-service family-owned moving and storage company with over a decade of experience. Our team is well-equipped to transport your household goods from coast to coast. As the North American Van Lines Agent of the Year in 2018, we strive to provide a high-quality move to our customers. We encourage you to learn more about our company here About Oakley Relocation.

Do I need to disconnect my appliances before the move?

Yes, it is the customer's responsibility to disconnect all electrical components and appliances prior to the load date. For an additional fee third party services are available to assist with the required disconnection of items such as: refrigerators, freezers, washers, dryers or technology. Let our office know if you are interested in utilizing a third party service provider and our team will coordinate accordingly.

What associations or memberships is Oakley Relocation affiliated with?

Oakley Relocation is an active member of the:

  • American Moving and Storage Association (AMSA)
  • Better Business Bureau (BBB)
  • California Moving and Storage Association (CMSA)
  • National Association of Senior Move Managers (NASMM)
  • Women’s Business Enterprise National Council (WBENC)

The company is also an accredited moving and storage company for members of the United States military.

Does Oakley Relocation have any testimonials from recent customers?

Yes, we encourage you to read our many Google and Yelp reviews from our customers & read our client reviews here.

How does a long distance moving truck compare in size to a car?

Do I need to secure valuation protection when I move?

We encourage customers to elect valuation protection when they move because events outside of our control happen out on the road. North American Van Lines offers Maximum Valuation Protection (MVP) – protection that allows us to rectify a situation quickly. We recommend that you select the level of protection that covers the total value of your belongings. Please contact our office at 858.602.1010 with any questions.

Moving Truck Flips Over With Teacher’s Belongings (No Valuation Elected)

How far in advance should I contact my utility providers to schedule the shutdown of services?

It’s wise to reach out to your utility providers and schedule the termination of your services at least two weeks before the day of your move.

What service providers do I need to contact before moving?

You need to contact any service providers that render location-based services. These include (but are not limited to):

  • Utility providers for electricity, gas, water, internet, phone, etc.
  • Banks and credit card companies
  • Insurance companies
  • The post office
  • Government agencies (DMV, voter registration, etc.)

How much notice should I give my landlord if I'm a renter?

This depends on the arrangement you have with the property owner or lessor. Usually, rental contracts stipulate that you should give at least 30 days’ notice.

What should I do with belongings that I have no intention of using at my new place?

You can categorize them as “donate”, “sell” and “discard”. Local charities are always happy to accept donated items, you can host a yard sale or sell online, and check local listings for convenient and sustainable ways to dispose of unwanted items.

How can I sell big items like furniture before moving?

There are a few options you can explore for selling large items. You can start simple, with a yard sale. You can also use online platforms such as Facebook Marketplace to get better reach. Lastly, consider submitting your items for consignment with a business that can auction them for you.

When should I start looking for a moving company?

To avoid making any rushed decisions, you should start searching for a moving company at least 8 weeks before your move.

How can I choose a reputable moving company?

There’s plenty to consider when weighing your options. Here are some of the most important considerations:

  • Ask friends and family for recommendations.
  • Check the company's license and insurance.
  • Read online reviews and ratings.
  • Request a detailed estimate.

What do I need to know about on-site estimates from moving companies?

An on-site estimate should be as detailed as possible with separate line items for each billable service. A representative from the moving company should conduct a thorough inspection of your home and ask all the relevant questions to get the most accurate estimation. Make sure to ask about any extra fees you may incur.

What should I do if I want to load my belongings myself?

You should look into renting a moving truck or portable storage container. Ensure you have the right equipment to load and unload all items safely. Not all moving companies allow self-loading so confirm this ahead of time.

How can I research parking permits for moving in my area?

All the information you need should be available from your local government or city’s website. Alternatively, you can contact your building management or homeowner's association.

What should I do if I need to rent a truck for my move?

Find local truck rental companies and compare their prices. Be sure to reserve the truck well in advance and include rental costs for moving equipment in your budget since it won’t be included in the rental of the truck.

What is a COI?

A Certificate of Insurance (COI) is a document that verifies a moving company's insurance coverage.

What should I keep on hand during the first days in my new place?

You’ll need all your daily essentials in the first few days after your move. These include toiletries, clothing, bedding, cleaning supplies, and important documents like your ID, passport, lease agreement, and financial records.

How should I prepare for my move?

So much goes into preparing for a move. It depends on the size of your family and home, whether or not you have pets, and the time of year. But, on the most basic level, ensuring that the following tasks are completed will save you plenty of time and spare you from unnecessary stress:

  • Pack a moving essentials box.
  • Label boxes and keep an inventory.
  • Take photos of valuable items.
  • Notify service providers and update your address.
  • Confirm moving details with your moving company.

What is the best way to pack?

It’s important to always consider the size, weight, and fragility of your items when packing. Think about how you can save time, optimize space, and use items in your home cleverly. Here are some quick tips:

  • Use sturdy boxes and packing materials.
  • Label boxes with contents and destination room.
  • Pack heavier items on the bottom and lighter items on top.
  • Pack fragile items with cushioning materials.

What are some tips to stay organized during a move?

Make a moving checklist and schedule – a spreadsheet that you can update from anywhere at any time is even better. Keep a moving binder with important documents and contact information, and make digital copies if possible. Keep a detailed inventory of all your belongings categorized by room or function. It also helps to use color-coded labels for boxes and rooms. As long as you create a system that you understand and stick to it, your move should go off without a hitch.

What should I do to make sure everything is done the way I want?

You should create a comprehensive moving checklist that includes all the tasks you need to complete before, during, and after the move. The checklist should be customized to your specific needs and requirements, and it should be regularly updated as you progress through the moving process. Importantly, you constantly communicate with your moving company so that they are aware of any changes to your moving schedule and requirements. They should also be able to give you advice, recommendations, and reassurance throughout the process to give you peace of mind.

How can I reduce the stress of a move?

First, start planning and preparing for the move as early as possible to avoid last-minute rushes and panic. Second, stay organized and keep track of your progress with a moving checklist. Third, take breaks and practice self-care to avoid burnout and exhaustion. Fourth, consider hiring professional movers to handle the heavy lifting and transportation of your belongings.

What should I do to prepare my old and new place for the move?

This checklist can help you ensure that you’re completely moved out of your old home and ready to settle in your new one.

Clean both places: Make sure both your old and new homes are thoroughly cleaned before the move. This will make unpacking easier and ensure that you are leaving your old place in good condition.

Check the dimensions: Measure the doorways, hallways, and rooms in your new place to ensure that your furniture and appliances will fit through them. This will prevent any surprises on moving day.

Set up utilities: Make sure that utilities such as electricity, gas, water, and internet are set up in your new place before you move in.

Pack a “first-night” bag: Pack a bag with essentials you will need for the first night in your new place, such as toiletries, bedding, and a change of clothes. This will save you the hassle of searching through boxes on your first night.

Return your keys: One of the last things you’ll have to do before moving to your new home is return your old keys. You can either drop them off on your way to your new location, organize a handoff with the new tenants, or mail them to your real estate agent or landlord.

What is a customer resource for a comprehensive pre-move checklist?

The New York Times published a complete guide to help you plan and organize for your upcoming move. No matter if you are moving down the street or cross country, the process still requires significant planning and preparation.

Learn More