Frequently Asked Questions

Frequently Asked Questions

FAQ Categories

General Questions

Questions & Answers

General Questions

How do I get a pre-move estimate?

Oakley Relocation provides customers two options options to obtain an estimate:
 
1. In-Home Estimate Appointment: Customers may schedule an appointment with a Relocation Consultant for a free in-home estimate. The Relocation Consultant visits the home to assess all of the items that the customer is planning to move and discuss various service options. After the meeting we follow-up with a comprehensive estimate of the total moving cost.
 
2. Phone or Virtual Appointment: In order to prepare an estimate, an Inside Sales Representative works directly with the customer over the phone. Two options are available: (i) Customers may submit a completed home inventory list; or (ii) Participate in a virtual survey. The video survey utilizes smart technology to inventory the home. After the inventory is finalized and all moving logistics are considered, a moving quote is prepared and emailed to the customer.

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How can I guarantee a total moving cost prior to signing a contract?

The Federal Motor Carrier Safety Administration requires moving companies to provide a written estimate. Written moving estimates must outline all charges and include the transit cost, any packing, unpacking or crating services, and any other special moving services requested. Verbal moving estimates are not official moving quotes.
 
There are two different types of estimates - binding and non-binding. The type of estimate determines how moving charges are calculated:
 
1. Binding Estimate: Binding estimates guarantee that a customer will not be liable to pay more than the moving estimate amount unless: additional items are added, additional services are requested or necessary, the delivery location changed, or if the load date is revised.
 
2. Non-Binding Estimate: Non-binding moving estimates must be in writing and with a clear description of the agreed upon services. While it is not a guarantee of the final costs, it should be reasonably accurate. The final charges will be based on the actual weight of the shipment or time utilized for local moves, along with any additional services provided by the mover. The customer is required to pay 110% of the original estimate at the time of delivery with the remaining balance paid after 30 days from delivery.
 
Review Your Rights and Responsibilities When You Move for more information.

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What should I know about moving brokers?

Moving brokers are the “middlemen” in the moving process. Brokers often work from call centers and their primary role is to sell moving services. After a moving broker books a move, it is sold to a service provider. In some cases this creates problems with inaccurate communication, expectations and estimates. The availability of dates, moving resources or pricing may prohibit the broker from accurately sourcing the mover.
 
It is recommended to avoid the risk and contact a licensed, reputable and insured moving company to handle your move. Verify that your moving company has a DOT number and is registered with FMCSA to engage in interstate transportation of household goods. www.protectyourmove.gov
 
In addition, if you are relocating in the state of California, confirm that your mover has an active license with the Bureau of Household Goods and Services. Oakley Relocation has a Household Goods Permit (PUC) with the state of California (MTR# 190480).
 
You are able to search here if the carrier is certified by the state of California: https://apps.cpuc.ca.gov/apex/f?p=203:35:0::NO:RP,35:P35_CARRIER_TYPE:MTR

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Is Oakley Relocation a licensed moving company in all 50 states?

Based in San Diego, Oakley Relocation is fully licensed and insured. As an agent for North American Van Lines (US DOT# 070851), our team of executive drivers operates nationwide.
 
We recommend customers review the credentials of any propsective moving service at: www.protectyourmove.gov

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What is the difference between a Local, Intrastate and Interstate Move?

1. Local Moves: It is considered a local move when the move is within 100 to 150 miles (residence to residence). Local moves are charged on an hourly basis. Please contact our office at 858.602.1010 to inquire about our hourly rates.
 
2. Intrastate Moves: Moves within the state of California that extend beyond 150 miles are intrastate moves. For example, a move from San Diego to the Bay Area is considered an intrastate move.
 
3. Interstate Moves: A long distance move between differing states is considered an interstate move. For example, a move from San Diego to Austin is an interstate move.
 
For intrastate and interstate moves, the cost is based on weight and mileage, with packing charged by the unit. Additional charges may result from services such as packing, crating, unpacking, appliance connection and disconnection, elevator use, shuttles, excessive flights of stairs, long carries or automobile transportation.

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Can Oakley Relocation handle cross-country moves?

Yes, Oakley Relocation is a full-service family-owned moving and storage company with over a decade of experience. Our team is well-equipped to transport your household goods from coast to coast. As the North American Van Lines Agent of the Year in 2018, we strive to provide a high-quality move to our customers. We encourage you to learn more about our company here About Oakley Relocation.

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Do I need to disconnect my appliances before the move?

Yes, it is the customer's responsibility to disconnect all electrical components and appliances prior to the load date. For an additional fee third party services are available to assist with the required disconnection of items such as: refrigerators, freezers, washers, dryers or technology. Let our office know if you are interested in utilizing a third party service provider and our team will coordinate accordingly.

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What associations or memberships is Oakley Relocation affiliated with?

Oakley Relocation is an active member of the:

  • American Moving and Storage Association (AMSA)
  • Better Business Bureau (BBB)
  • California Moving and Storage Association (CMSA)
  • National Association of Senior Move Managers (NASMM)
  • Women’s Business Enterprise National Council (WBENC)

The company is also an accredited moving and storage company for members of the United States military.

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Does Oakley Relocation have any testimonials from recent customers?

Yes, we welcome you to review our Yelp reviews.

And read our customer testimonials here.

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