Frequently Asked Questions

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General Questions

Questions & Answers

General Questions

How do I get a pre-move estimate?

Oakley Relocation provides customers two options options to obtain an estimate:
1. In-Home Estimate Appointment: The customer can shedule an appointment with a Relocation Consultant to provide a free in-home estimate. The Relocation Consultant visits the home to assess the moving inventory and discuss service options. After the meeting, the Relocation Consultant provides a moving quote, which is also emailed to the customer.
2. By Phone with an Inside Sales Representative: An Inside Sales Representative works with the customer over the phone to prepare an estimate. A home inventory list is completed together over the phone or through a virtual survey. After the inventory is finalized and all moving logistics are considered, a moving quote is prepared and emailed to the customer.

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How can I guarantee a total moving cost prior to signing a contract?

The Federal Motor Carrier Safety Administration requires moving companies to provide a written estimate. Written moving estimates must detail all charges that include the transit cost, any packing / unpacking / crating services, and any other special moving services requested. Verbal moving estimates are not official moving quotes.
There are two different types of estimates to be aware of: binding and non-binding. The type of estimate determines how moving charges are calcualted. Here's an overview:
1. Binding Estimate: Binding estimates guarantee a customer will not be liable to pay more than the moving estimate amount unless: additional items are added, additional services are requested, the delivery location is changed, or in some cases, if the load date is revised.
2. Non-Binding Estimate: Non-binding moving estimates have to be in writing with a clear description of the agreed upon services. While it is not a guarantee of the final costs, it should be reasonably accurate. The final charges will be based on the weight of the shipment and/or any additional services included. The customer is required to pay 110% of the original estimate at the time of delivery with the remaining balance paid after 30 days from delivery.
Review Your Rights and Responsibilities When You Move for more information.

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Is Oakley Relocation a licensed moving company in all 50 states?

Yes, Oakley Relocation is fully licensed to handle moves including: intrastate, interstate and international moves. Oakley Relocation has a PUC license with the state of California (PUC# 190480), and also operates under the authority of northAmerican Van Linees (U.S. DOT# 070851).  
We recommend customers review the credentials of any propsective moving service at: www.protectyourmove.gov

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What is the difference between a Local, Intrastate and Interstate Move?

1. Local Moves: It is considered a local move when the move is within 100 to 150 miles (residence to residence). Local moves are charged at an hourly rate with the rates fluctuating in Summer and Winter months. Moves scheduled on weekdays require a 4-hour minimum for the move. Saturdays require 6-hour minimum services and Sundays are based on availability.
2. Intrastate Moves: Moves within the state of California that extend beyond 150 miles is typically considered an intrastate move. For example, a move from Sacramento to San Diego is considered an intrastate move.
3. Interstate Moves: Long distances moves are considered an interstate move. For example, a move from San Diego to Chicago. 
For Intrastate and Interstate moves, the cost is basd on weight and milage. Packing is charged by the unit. There are additional fees for special services such as: crating, packing / unpacking, vehicle moving, appliance connection / disconnection, elevator use, shuttle or transportation services, and excessive flights of stairs or long haul carries.

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What should I know about moving brokers?

Moving brokers are basically the “middlemen” in the moving process. Their primary role is to sell moving services. These brokers often work from call centers and may not be able to sell all aspects of the move due to different departments or companies handling the logistics. 
Once a moving broker sells a move, they then sell it to a moving company. In some cases, this creates problems with accurate expectations and estimates. The availability of dates, moving resources or pricing may prohibit the broken from accurately sourcing the mover. 
It is recommended to avoid the risk and contact a licensed movign company to handle the move. 
The Department of Transportation (DOT) and Federal Motor Carrier Safety Administration (FMCSA) define a moving broker as: “A company that arranges for the truck transportation of cargo belonging to others, utilizing for-hire carriers to provide the actual truck transportation. A broker does not assume responsibility for the cargo and usually does not take possession of the cargo.” 
It is important to verify that your moving company has a DOT number and is registered with FMCSA to engage in interstate transportation of household goods and has the proper level of insurance. Visit www.protectyourmove.gov

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Do I need to disconnect my appliances before the move?

Yes, it is the customer's responsibility to disconnect all electrical components and appliances prior to the packing / loading date. For additional fees, there are services available to request a third party to handle the required disconnects for items such as: refrigerators, freezers, washers, dryers, technology, etc. Let our office know if you are interested in a third-party service and our team will coordinate accordingly.

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Can Oakley Relocation handle cross-country moves?

Yes, Oakley Relocation is a full-service family-owned moving and storage company with many years of experience. As a northAmerican Quality Award Winner and a certified Women's Business Enterprise, we value excellent customer service. Learn more About Oakley Relocation.

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American Moving & Storage AssociationCalifornia Moving & Storage AssociationCertified ProMoverNASMM - National Association of Senior Move ManagersCertified WBENC Women's Business EnterpriseNorth American Van Lines AgentOakley Relocation LLC BBB Business Review
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